Life Before Dinosaurs: Permian Monsters

Frequently Asked Questions (FAQ)

  1. Do I need to book tickets?

    We recommend booking your tickets online to avoid queues, particularly for our busiest times (between 10AM and 12AM, Saturdays, rainy days) and for large groups.

    There are limited spaces available during school term as we welcome school groups every morning.

    You can always buy tickets at the Museum, but be aware that there might be a waiting time.

  2. Why are there set times? Is it a tour or a movie?

    We have set sessions times to limit the number of visitors in the exhibition at one time - for both your safety and to ensure you enjoy your visit.

    You can visit the exhibition at your own pace - only our special events (Early Birds, Just for Grown-Ups or Kids Night at the Museum) offer an introduction at the start of your session. The average time spent in the exhibition is 30 minutes. You don’t have a time limit.

  3. Can I come anytime and buy tickets?

    Yes. You might have to queue to buy your tickets for the current or next available session.

    If the sessions are full, you might have to wait a few minutes before entering the exhibition. We have a classroom and a rooftop garden with books and games to keep your entertained while you wait.

  4. When is the best time to come?

    Avoid crowds by coming in the afternoon. We also have special tickets with fewer spaces (Early Birds or Just for Grown-Ups).

  5. Where can I redeem my gift card, voucher or promo code?

    Gift cards or voucher codes can be redeemed on our website at www.nelsonmuseum.com/gift

    They can also be redeemed by clicking “Add Promo code / Voucher” during the regular check-out process when making a booking through our website (see image).

  6. What can I use my gift card, voucher or promo code for?

    Gift cards or voucher codes can only be used for bookings related to the Life Before Dinosaurs: Permian Monsters exhibition. They cannot be used for any other purpose such as the Museum Shop, General Admission fees, or a cash payout.

  7. What happens if I did not use up all the credit on my gift card, voucher or promo code?

    Should you not spend the full amount on your gift card or voucher code for a booking, any residual amount will remain on your gift card or voucher code until it expires 3 pm 6.4.19.

    You can reuse the same code for additional bookings related to the Life Before Dinosaurs: Permian Monsters exhibition at a later stage.

  8. Why can I only book certain events, days or session times with my gift card, voucher or promo code?

    Some gift cards, vouchers or promo codes may be tied to specific events, days or session times to offset periods with high visitation to the exhibition.