VISITOR HOST (Casual)
The Museum is looking for a motivated and reliable person to join the front of house team for the busy summer season. This position may suit a University student who is looking for holiday work. The role is for a minimum 16 hours per week and would suit someone who is flexible to take on more hours when they are available. The goal of the Visitor Host position is to offer a warm welcome creating an excellent first impression, while enhancing each visitor's experience with accurate information, and referring to the appropriate Museum staff when relevant.
Key functions and responsibilities:
Meet and greet visitors to Nelson Provincial Museum ensuring a warm welcome that creates an excellent first impression, both in person and on the telephone.
Embodying the Museum's values, especially manaakitanga (hospitality - showing generosity, respect and care in welcoming others).
Deliver excellent customer service to all Museum visitors and promote a strong customer focus ethos.
Handling visitors requests, comments and complaints promptly and professionally.
Assist in the development and delivery of events, public programmes and holiday activities.
Work in the museum gift shop, proactively grow sales and ensure retail displays are stocked, rotated,clean and attractive.
Provide effective communication with all Museum visitors and staff.
Assist with security, building and health and safety issues.
Assist with administration and other support tasks.
Out-standing people and communication skills.
Enjoys working with people of all ages.
Problem-solving on the spot.
A positive customer service focus and approach.
Sound retail or cashier experience and accuracy with figures is desirable.
Interest in museum and cultural history.
Good organisational skills.
The ability to work as part of a team whilst ensuring organisation wide systems and standards are maintained.
Good attention to detail.
Sound skills in using computers as a work tool.
Understanding of the role of a museum in a community.
An appreciation of tikanga Māori.
Understanding and appreciation of cultural differences, and ability to communicate well across cultures.
Some fluency in te reo Māori would be welcome.
Please note: as this position will work with children, the successful candidate will need to undergo a full Safety Check (including police check).
Please provide a Cover Letter
Please provide a CV
Please provide contact details for a referee
Are you available to work on week-ends?
What skills and/or experience will make you the ideal candidate for this role?
· Please send cover letter and CV to – Julie.firstname.lastname@example.org by 5 pm Tuesday 30 October 2018.